
	We highly recommend the Punchlist Manager™ products, as well as the team at Service Software. They are more than just a software provider; they are part of our team. We hope to continue our relationship for years to come. Hope Palmer Director of Customer Service Atreus Homes & Communities Atlanta, GA

Multi-Family Construction

Our program was designed with the builder in mind; in fact it was developed by a select group of builders. Punchlist Manager.NET™ was created to meet the needs of builders who wanted to manage customer service and warranty more effectively.

With Punchlist Manager.NET™ you will be able to track your warranty process with ease, a work order based system which allows you to create work orders for each item a homeowner submits for service, and you will also be able to track your Quality Assurance process from the start of construction until the turn of the key.

Punchlist Manager.NET™ is a very powerful weapon in the ever growing market for exceptional customer service. Never before have you been able to track the home from start of construction to the end of warranty and beyond.

Warranty

With Punchlist Manager.NET™ homeowners are able to log onto the internet and submit claims online which will then notify you that the items have been submitted, thus freeing up your team from that dreaded data entry to focus on the needs of your Customer.

Punchlist Manager.NET™ has a powerful reporting system which allows you to accurately track the performance of your vendors, your staff, and you as a builder. With many different reports to choose from you will be able to track your correspondence with your homeowners and track what Categories or Cost Codes you are having the most issues with.

With Punchlist Manager.NET™ not only will you be able to manage your customer service from the office but why not go Mobile. With a tablet or Pocket PC device Representatives are able to work in the field and create and manage work orders so that everything is up to date all the time, also your representatives will be able to perform your homeowner orientations and capture signatures all from their Tablet or Pocket PC device. No more needless paperwork.

Quality Assurance

With Punchlist Manager.NET™ you will be able to keep records of your Quality Assurance program from the start of the home up to the final homeowner orientation. Simply input your phases of construction and your field representatives will be able to check every detail of the construction of the home, while creating work orders for the items they find during the process which will help you track how well your subcontractors are doing in their part to create the quality home your customer expects.

With the reporting system in Punchlist Manager.NET™ you will be able to track not only the issues that each house had during the construction but also the timeframe it took to resolve those issues. You can also see what components of the home you are having the most issues with helping you to decide if a change in manufacturer or subcontractor is needed.