
	Punchlist Manager.NET™ allows me to quickly see if our field personnel are handling customer service claims in accordance with our service procedures. The freedom to use it from any computer with internet access is valuable. And the quick, competent and reliable responses to the small problems that may occur have made Punchlist Manager.NET™ one of the best systems I have used in the last 10 years. Chris Shaull Engle Homes Customer Care Manager Englewood, CO

Training

Meet Your Trainers | Types of Training | Classroom Training Schedule | Accommodations | Training Testimonials

Service Software is committed to helping all of our clients learn how to use our line of applications. This allows for our clients or customers to be as efficient as possible. When you have an application that does all that ours does, it is hard to know exactly how to utilize all the features so education is essential to ensure you get the most out of your investment.

Meet your Trainers

Dawn Bryant
Direct Line: 219-364-0392
Fax: 219-364-0418
Contact Dawn

Dawn has been employed in some aspect of Customer Service for the last 17 years. She has been recognized over the years for her abilities, such as:

Director of the Year
Excellent Customer Service
Increasing Net Revenue by 90.4%
Streamlining Procedures
Company sponsored awards
Retention Coordinator
Labor Management.

Dawn was introduced to Service Software, LLC in 2005 while working in the Warranty Department for a local drywall company in her home state, which just shows the flexibility of the Punchlist Manager program. She worked “hands-on” with the Desktop Enterprise version of Punchlist Manager on a daily basis and incorporated its functionalities to work for the needs of the Drywall Industry. Dawn has been part of our Service Software Team since mid-2007 as our Training and Implementation Specialist. Since joining our Service Software, LLC team, Dawn has brought a new, fresh, objective view point to our on-going improvement of all our applications. We look forward to her future suggestions and wonderful customer service experience to aid in our continued growth as a leader in our industry.

Debra LaBrosse
Direct Line: 608-244-1048
Fax: 608-301-0725
Contact Debra

Debra, who was employed as the Customer Service Manager for one of the largest builders in south-central Wisconsin originally became affiliated with Service Software in late 1995, when Debra reviewed and purchased the program to assist in the daily warranty service operation. At that time, the functionality was very limited and since we all know that improvements come from the end-users, Debra was influential in suggesting many of the features you see today.

Since joining the Service Software team in 2003 as the Training and Implementation Manager, Debra has been instrumental in supplying valuable ‘hands-on’ input for improvement in the daily functionality of the program. As an on-going improvement process, we encourage our end-users to supply feedback on all our applications and functionality to enhance the workability of the applications.

Debra has found over the years of working with our Punchlist Manager customers that only about 50-75% of the features are being utilized, so as a previous user of Punchlist Manager she knows how valuable training can be.

Would you like to learn more about the functionality and features available in all our products? Please contact Debra or Dawn today, to learn how they can expand your knowledge.